Thank you for your order.We have shipped out it.It usually takes 7-15 days for shipping.
Hi - my boots still have not arrived.
Thank you for your order.We have shipped it out.Here is your tracking number:U110167002
You can track it here:http://www.usaaad.com/Enindex.asp
We will track it.Any questions,please feel free to let us know.
My boots have still not arrived.
Here is another tracking number:RR188811264SE
You can track it here http://www.posten.se/tracktrace/TrackConsignments_do.jsp?lang=GB
You will receive your order in the near future so please wait with patience.
I have received notification from Deckers Europe Limited and the UK Border Agency informing me that the boots you have sent are counterfeit. I therefore request a full refund. The parcel is currently detained at Heathrow Worldwide Distribution Centre where it will be destroyed.
We are very sorry to hear that. We are the legal agent and our factory is a result of a long history of dedication, workmanship and attention to details. So our products are authentic. They are of good quality and low price. And the UK boarder agency misunderstood. We can reship out your order but please DON'T take any further action. Do you accept? Sorry for inconvenience.
I want a full refund.
Sorry to hear that. We can refund 40% to compensate you and please file a claim with the UKBA because they misunderstood and are responsible for the loss. Do you think so?
I am entitled to a full refund. The total amount.
Sorry to hear that.We can refund 50% to compensate you and please file a claim with UKBA.
You know we have spent so much money on these boots (advertise fee , shipping fee, processing fee and the cost of the boots).Hope you can understand, we make little profit from the deal. Waiting for your reply.
I am entitled to a 100% refund.
Sorry to hear that. We can refund 60% to compensate you and please file claim with UKBA. Thank you for your cooperation,.
Please respond!!! Sorry to hear that. We can refund 60% to compensate you and please file claim with UKBA. Thank you for your cooperation,.
We will refund your money. Do you think so? Please respond.
A full refund. Yes.
When will I receive my full refund please?
We have given you a full refund.
Usually, we return money to the transaction bank, then they will return money to the issuing bank (it take 7days to handle it), then issuing bank will return money to your account. The issuing bank control the time , it means when you can receive the money depend on the issuing bank. You will receive your money at last but maybe you need to wait for 1-4 weeks. It depends on your issuing bank. Hope you can understand. So we hope you can inquiry the issuing bank and have a check. Thanks.
Please don't take any further action.
I will keep you posted!