Last year I bought a pair of UGG boots when we were visiting York Shopping Outlet. Jon had been asking me what I wanted for Christmas and I had said I would keep my eyes open. When I saw the boots I certainly liked them and when I tried them on - well they were just so so comfortable......so my Christmas present was sorted. Whilst they are not practical for walking in the dirty weather we have I wear them constantly on all other occasions. I wore them with a dress on Christmas Day last year - apparently they were designed as indoor slippers - so you can imagine how comfortable they are. They are sprayed regularly with a protective treatment and should any particularly difficult stains occur they go for a spell in the boot hospital - our local cobbler who is a dab hand with such matters.
Christmas 2012 approaching and once again I was asked what would I like for a pressie.
My MIL likes to give me money towards something she knows I really want....so when I came across this website
I decided another pair would be ideal - but this time I would go for a leather upper rather than suede.
Boots purchased online and I waited.
But when the postman came knocking, he wasn’t armed with sheepskin-lined Sundance II boots in black, just an ominous-looking letter.
‘Notice of Goods Detained,’ read the missive, bearing the UK Border Agency logo. ‘We have detained your parcel containing “UGG” boots because we believe they are counterfeit, pirated or patent-infringing goods. We have contacted the owner of the Trade Mark, Copyright or Right Holder and asked them to determine whether this is the case.’
A second letter was enclosed in the same envelope, from Deckers, the owners of the UGG brand. They’ve examined the boots, confirmed that they are fakes and now plan to destroy them.
‘As the goods are counterfeit and were not purchased from a genuine UGG site we are not in a position to offer a refund,’ it concludes.
I have contacted our bank and have filled in the necessary forms to get my money back. I have forwarded all e-mails to and from the company so now I am just waiting to see what happens!
Watch this space.